Volunteer Mentoring Handbook – Accem (EMPATHÍA Model)

This handbook outlines a structured volunteer mentoring approach for working with refugees and migrants in Spain. It covers essential stages including volunteer selection, training, mentor–mentee matching, ongoing support and evaluation. The EMPATHÍA model emphasizes empathy, emotional intelligence, intercultural mediation, academic guidance, and job orientation. It offers practical tools such as session templates, reflection prompts, feedback forms, and performance indicators. Designed to support learning and labour integration, it guides volunteers through planning individualized pathways, monitoring mentee progress, and adapting sessions to evolving needs. Structured around emotional and administrative accompaniment, this methodology equips grassroots professionals with a replicable framework aimed at facilitating sustainable educational and professional trajectories among refugee populations.